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Terms of Use and Service

GENERAL TERMS

This website is an online store selling products online (hereinafter referred to as "KESSARIS eShop") of the societe anonyme under the name "ORA KAISARIS SA", and distinctive title "ORA KESSARIS" ( VAT Registration Number EL099876975 Tax Authority: “FAE” of Athens, General Commercial Registry No.: 3980801000), having its registered offices in Athens, 5 Voulis Str., P.C. 10562 (hereinafter referred to as "the Company").

These Terms of Use set, in a clear and comprehensible manner, the terms governing and regulating the relations of the Company with each visitor and/or customer of the KESSARIS eShop in accordance with Law 2251/1994 on the “Protection of Consumers”, the Law 2472/1997 on the "Protection of Individuals with regard to the Processing of Personal Data", Regulation (EU) 2016/679 (General Data Protection Regulation)and the International and European law on issues related to e-commerce (Directive 2000/31 / EC, Presidential Decree 131/2003, Presidential Decree 150/2001), as currently in force.

These Terms of Use, conditions and regulations on the purchase of goods governing the KESSARIS eShop apply exclusively to KESSARIS eShop and do not govern, in any way whatsoever, the operation of any other affiliated companies or shops therewith.

Access to the KESSARIS eShop is permitted throughout its operation. The Company reserves the right to withdraw or discontinue the provision of services at any time without prior notice. The Company is not responsible in case of any failure to access all or part of the services for any reason whatsoever.

The Company makes every effort in order to ensure that the contents of the KESSARIS eShop contain complete, accurate, clear, valid, informative, up-to-date, truthful and non-misleading information. In any case, however, the Company bears no commitment, liability or warranty whatsoever as regards the security and content of the KESSARIS eShop. Users of the KESSARIS eShop accept the possibility that the Company may be unable to control all of its content and services. In addition, the Company does not warrant that the use of information, data or material included in the content of the KESSARIS eShop by users will not violate any third parties’ rights.

Τhe use of the KESSARIS eShop is on your sole responsibility and its content does not constitute nor can, in any way, be interpreted as counseling or direct and indirect incitement to proceed to any action or act. The evaluation of the content lies upon any user who assumes responsibility for the use of any part thereof.

Acceptable Use

Every entry, browsing and transaction of yours with the KESSARIS eShop makes you a visitor and/or customer thereof. Access to and use of the KESSARIS eShop, as well as the services and products made available through it are subject to these Terms of Use. In order to use the services provided, your prior consent to all the Terms of Use of the KESSARIS eShop, as in force at each time, is required; therefore, prior to proceeding with browsing the KESSARIS eShop, please read carefully and understand these terms in order to be sure that you accept them, since any use and/or transaction you may enter into with the Company via the KESSARIS eShop implies the full and unconditional acceptance of these terms on your side.

Particularly, you agree that you will not:

record, transmit or disseminate to this website or through it any information which may be harmful, obscene, defamatory or for any other reason illegal
use this website in a provocative or forceful manner to violate the rights of others
use any software, formula or device to intervene or attempt to intervene electronically or manually in the organization or functionality of this site. This includes but is not limited to files containing corrupt information or viruses, in any way.

destroy, modify or intervene in the final form of this website or its source code.
act in a manner that imposes an excessive or disproportionately heavy charge on this site or its relevant infrastructure
acquire or attempt to obtain unauthorized access, in any way, to any of the Company's Networks.

The Company reserves the right to amend or renew the Terms of Use, as well as the conditions of transactions. If you use the KESSARIS eShop after a notice of amendment of the Terms of Use has taken place, it means that you agree to the new Terms of Use.

ROLEX Section

While navigating on the Rolex section of our website, you may interact with an embedded website from www.rolex.com. In such case, Terms of Use, Privacy Notice and Cookies Policy of www.rolex.com are solely applicable.

PERSONAL DATA

The Company ensures that the KESSARIS eShop is in compliance with the provisions of the Law 2472/1997 on the “Protection of Individuals with regard to the Processing of Personal Data”, the Law 3471/2006 on the “Protection of Personal Data and Privacy in the Electronic Communications” and the Regulation (EU) 2016/679 (General Data Protection Regulation). In any case, the Company asserts that any collection, processing and/or storage of your personal data is carried out according to the law and only upon your express specific consent and solely and exclusively for the purposes and to the extent necessary for the operation of the KESSARIS eShop.

By using the services of KESSARIS eShop and its terms of use, you declare responsibly that you are over 16 years old.

Underage visitors to the KESSARIS eShop may have access to it and its services only with the consent and under the supervision of their parents without being required to submit their personal data. Should such data be submitted by underage persons, the Company immediately deletes them, given its prior notification, since there is no other way to know it.

Personal Data and Processing

Although surfing the KESSARIS eShop is possible even without the disclosure of information that is considered to be personal data, you may benefit from more services if you agree to disclose certain personal data, depending on the service you are interested in at each time.

The processing of personal data is done either through the cookies accepted by the visitor / customer for:

Personalized Advertising
Improvement of provided services
Quality assurance and security

Or through specific uses such as:

Answer on enquiries
Checkout
Creating an account
Sending promotional and informative material following the recipient’s subscription to Newsletter Mailing list

For more information about cookies, click here: https://www.kessaris.gr/en/cookies

For more information regarding the way and the scope of processing of your personal data, please refer to the Privacy Policy, click here: https://www.kessaris.gr/en/privacy-policy

The Company asserts that it will not use your personal data for any use not specifically authorized by you, nor will send or disclose your data to any third parties (natural or legal entities) not affiliated with the Company, without your express and specific consent to this effect.

The Company transmits your personal data in cases where disclosure is necessary in order for your order to be carried out (e.g. cooperating shipping companies) or if it is mandatory by law.

The Company uses automation services to send bulk emails (currently the Mailchimp platform). By subscribing to our newsletter, you consent to the storage and use of your data through such services.

In addition, the Company uses third party services of web analytics to monitor KESSARIS eShop and social networking pages and third party networks for advertising purposes

The KESSARIS eShop enables its visitors/customers to access the record wherein their personal data is kept, which is collected and stored as above, and to make corrections, deletions, modifications and additions to the data and information contained therein.

For more information on visitor / customer rights, please refer the Privacy Policy, click here: https://www.kessaris.gr/en/privacy-policy

ROLEX Section

SECURITY

The security of your personal information is important to us. For safely surfing the KESSARIS eShop, as well as for the security of your transactions with it, the Company takes all appropriate steps, by adopting current and high quality security standards in line with market trends, and uses TLS 1.2 with cryptographic protocol 256-bit (Secure Sockets Layer - SSL), which are put into operation upon the entry of sensitive personal data offering codified communication.

We follow the standard industrial process for the protection of personal information and personal data submitted to us, both during their transmission and at the time of their receipt. We impose on our third partners who have access to your data the obligation to comply with corresponding measures; they are committed to processing your personal data in compliance with the law and always in accordance with our instructions. However, no method of transmission via the Internet, or electronic storage method is 100% secure. Therefore, while we use the best means to protect your personal information, we cannot guarantee absolute security.

In addition, for your security, all your information is stored within the European Union or companies that comply with Privacy Shield and meet all the requirements of the European Data Protection Regulation. Copies of the information you have entered are stored encrypted.

You have access to the data you have entered using the user account (email) and the password that you have set. Each access to your account is logged so that you know when the last time you accessed your account was.

The newsletter service is provided through a provider (currently the Mailchimp platform which follows European personal data storage standards). By subscribing to our newsletter you consent to the storage and use of your data through this platform.

The Company takes the necessary steps to protect your personal data, but you should also keep in mind that secure browsing on KESSARIS eShop, as well as password protection on your personal account, is up to you.

Links

At the KESSARIS eShop, it is possible to find links that lead to other websites managed by third parties or owned by third parties (natural or legal entities) not linked to the Company or the KESSARIS eShop. The use of these links is subject exclusively to their own terms of use, for which you should be informed. The Company and the KESSARIS eShop have no liability whatsoever regarding the contents of these linked websites and their use by visitors/customers. The indication of such links does not imply a statement by the Company as far as the reliability, security and contents of these links are concerned, nor for the services and products provided through them, and the connection to these links is carried out on the sole responsibility of the visitors/customers. For this reason, for any issue that may arise during your surfing on these linked sites or in connection with your transactions with them, please contact directly their administrators, which are exclusively liable for these websites.

ROLEX section

PURCHASE POLICY

General terms

The KESSARIS eShop serves customers mainly in Greece. Shipments outside Greece can only be performed for purchases of seasonal items, while for all the other products only by special agreement.

At the KESSARIS eShop, the products available for on-line purchases are only those bearing the specific indication. The features and other accompanying particulars of the products sold (e.g. indicatively, if there is a guarantee, the identity thereof, any instructions, etc.) are available and you can be informed about them by following the search instructions in the KESSARIS eShop and by clicking on the name of the relevant product. The rest of the products are provided by the Company only for your information and may be ordered only upon special consultation, if they are available.

Orders placed with the KESSARIS eShop are subject to the Company's approval. The acceptance of the order by the Company is given by sending a relevant email. The Company reserves the right to refuse to process an order in case of unavailability or removal of the products.

The information contained in this website and these Terms of Use is not a sales proposal but a call for information. No contract will be deemed to have been concluded regarding any of the products unless your order has expressly been accepted by the Company.

The price of each product is the one referred to on our website, next to each product and includes VAT (24%). These prices concern products and quantities available in the Company's warehouse.

The Company reserves the right to change, without notice, the items available, their prices, the shipping charges as well as the mode of operation of the KESSARIS eShop. For this reason, it is recommended that you are informed of the terms of use thereof each time you use this website.

Placing/Cancellation of an order

Placing a Product order is a binding purchase proposal for these Products in the total price shown at the time of placing the order; such a price includes VAT, packing and shipping costs, other applicable charges and any discounts you are entitled to as a visitor/customer. Your order is completed when the Company has accepted it by sending a relevant written confirmation, namely an email, to you at the email address you had provided when placing this order. Should you not receive a confirmation email for your order, please contact the KESSARIS eShop immediately at [email protected] in order to request that your order be successfully completed.

An order that has been registered and has not yet been delivered may be canceled (in whole or in part), within the time period between its submission and the notice of confirmation of its shipment. After this moment, it is not possible to cancel it. For any cancellation of an order (in whole or in part), you should send an e-mail to [email protected] or call (+30) 210 3711000.

Payment

A. By bank transfer

You can transfer the amount required for your order in the following bank accounts of the company "ORA KAISARIS SA" within a period of five (5) business days from the date of placing your order. Otherwise, your order will be deemed as cancelled.

The bank deposit slip must include as justification:

Your full name
Your order number, which will be sent to you by email upon the completion of the ordering procedure.

ATTENTION: For faster service, after depositing the money, please send the Bank deposit slip via e-mail to [email protected] or contact us by calling +30 210 3711000.

The bank accounts to which you can deposit the amount of the order follow:

BANK NAME: ALPHA BANK

ACCOUNT NUMBER: 103-00-2320-003239

IBAN: GR6901401030103002320003239

SWIFT: CRBAGRAAXXX

ACCOUNT HOLDER: ORA KESSARIS S.A.

BANK NAME: EUROBANK

ACCOUNT NUMBER: 0026.0101.53.0200063198

IBAN: GR1802601010000530200063198

SWIFT: ERBKGRAA

ACCOUNT HOLDER: ORA KESSARIS S.A.

BANK NAME: PIRAEUS BANK

ACCOUNT NUMBER: 5012-041734-597

IBAN: GR9301720120005012041734597

SWIFT: PIRBGRAA

ACCOUNT HOLDER: ORA KESSARIS S.A.

B. By charging your credit card

The payment of your order can be safely carried out by credit, debit or prepaid VISA, MASTERCARD MAESTRO, CHINA UNION PAY, AMERICAN EXPRESS card of any bank.

For additional security of your online credit card transactions, these are carried out via Alpha Bank's Alpha e-Commerce system. The bank applies state-of-the-art countermeasures in order to keep your transactions intact, protect your data and safeguard access of any third parties. Thus, the transactions you make with the company "ORA KAISARIS SA" through credit cards are absolutely safe. We do not collect or store your credit card information in any way whatsoever, so you need to re-register it each time you use your credit card for transactions.

C. By PayPal

By selecting the Paypal payment you will be transferred to the Paypal website (online secure trading system) where you can pay either with your credit/debit card or via your Paypal account. The PayPal payment procedure is fully automated. During this process, no personal information (including the credit card number) is stored in the Company's electronic system.

D. By in store payment

You have the option to pay your order at the moment you visit the store for its receipt. Your order will be kept in the store for the period of five (5) working days from the date of the submission of your order. Otherwise your order will be considered cancelled. For a receipt date different from the aforementioned, it is necessary to inform us in advance either via e-mail at [email protected] or call us at (+30) 210 3711000.

Shipment

KESSARIS eShop offers products for online purchase to customers within and outside Greece. Online sales outside of Greece are offered in selected items. Special shipments outside Greece can be potentially executed following certain agreement.

Orders are shipped through a collaborating courier company following confirmation of payment.

Handling, dispatch and delivery of orders are carried out on a daily basis, except Saturdays, Sundays and public holidays.

Once the order has been dispatched, you will be notified by e-mail.

All delivered goods are accompanied by the appropriate fiscal documentation. If a shipment is intended as a gift, please give us notice during the ordering procedure as to ship the order with a simple shipping document.

Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.

In case of delay, please contact us at [email protected] or call us at (+30) 210 3711000 to inform you about your order.

Shipping Within Greece

Shipping takes place through Speedex courier service.

Orders equal or over 100,00€ are shipped free of charge.
For orders under 100,00€ shipping cost throughout Greece is set at 5,00€.
For items that weight over 2 kg, there may be an extra charge.

The indicated prices include VAT.

Shipping Outside Greece – Within Europe

Shipping takes place through TNT courier service.

The shipping cost is 15,00€.
For items that weight over 2 kg, there may be an extra charge.
For any other special shippment, prior communication with the customer takes place in order to inform him or her about the shipping options of the cooperating foreign courier companies and their costs.

The indicated prices include VAT.

Shipping Outside Greece – Outside Europe

Prior communication with the customer is necessary to inform him/ her about the shipping options and their costs.

In addition, shipping to countries outside Europe are subject to customs charges. These charges are extra to the shipping cost, are covered by the customer and differ from country to country. Thus, customers are advised to contact their local customs office to guide them accordingly, so as not to be surprised by charges they are not prepared for.

Delivery Time

Products are delivered by KESSARIS eShop to the courier company within 1 to 3 workdays from the date your order was confirmed, unless expressly stated in the product page.

From the moment of delivery to the courier company, it is estimated that the shipment to the address indicated will be concluded in the following working day.

For regions within Greece considered as “Hard to reach” by the courier company, the delivery time might vary.

In any case, the delivery will be scheduled in accordance with the availability of the product either stated on the product webpage or sent to you by the KESSARIS eShop administrators. The aforementioned time estimations may differ in cases of force majeure.

Return policy

General terms

You may return products you purchased and request either their change with another product or products or a refund within a maximum time period of fourteen (14) working days from the day following their receipt. No right for a refund or change exists once the abovementioned period has expired.

The return of the products is carried out at your own risk, using a courier cooperating with our Company and you are not burdened with transport and insurance costs.

To qualify for the return or replacement of a product, the following conditions must cumulatively be met:

The product to be in its original condition, undamaged and unused within its packaging.
To have been received, checked and approved by the Company.
To be necessarily accompanied with the original receipt and/or the gift receipt that accompanies it, showing the code of the item and the date of purchase.

Returns that do not meet the above conditions will not be accepted.

Returns of products on offer, seasonal items (Charms, Easter items, etc.) and customized products will not be accepted.

Purchases made as gifts can be exchanged with other products and will not be refunded in cash.

In case you ask for a change of a product and the product to be changed is of a lower value than the one of the original order, the monetary difference will not refunded but will be credited to your name for future purchases.

Return Procedure

The product return procedure is simple and is carried out as follows:

Within the above mentioned time period, you should inform the Company by email at [email protected], indicating your full name and your order number, of the reasons for which you wish to return the product as well as whether you wish to replace it or be refunded.

Within the next two (2) business days the appropriate "refund" or "product change" form will be sent to you by email, which you will fill in and send it back to [email protected]. Subsequently, and after consultation with you, the Company will send the courier company cooperating therewith in order to receive the product or products to be returned.

Upon receipt of the product from the Company, a detailed inspection will be carried out and, if no problems are found regarding its condition, packaging or documents, an email will be sent as regards the acceptance of your request.

In case the above conditions are met and there is a request for a "refund in cash", you will be refunded the price you have paid. Shipping costs are not refundable. The way your money will be refunded depends on the payment method you have selected. If the payment is made by credit card, the money will be refunded with cancellation of the relevant charge. If the payment has been made to a Company's bank account, the money will be returned by depositing the same amount to your personal bank account, whose details (Bank name, IBAN, Account holder etc.) will be forwarded to us by email at [email protected]. The refund will take place within fourteen (14) business days from the day following the receipt of your request for return of the product or products.

If there is a request to change your product, the new product will be sent to you. Changing products you have already changed is not allowed.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS – TRADE MARKS

All names, images and trademarks used by the Company are protected or used upon permission of the owner.

Intellectual property is obtained without any wording and without the need for a clause prohibiting any infringements thereof. The KESSARIS eShop and its contents (including all trademarks, distinctive features, patents, brand names, texts, images, graphics, drawings, photographs, programs, informative material of any kind, data, and software) constitute intellectual and industrial property of the Company and are subject to protection by the relevant provisions of the Greek, Community and international law. Third parties are not permitted to use: the names of the models, collections, products, services, the company name and all emblems belonging to the Company.

The contents of the KESSARIS eShop are not and should in no way be construed as granting an express or tacit permit/license or right to use any Trademark appearing on it without the written permission of the Company or of third parties which may own the Trademarks appearing on it. Any trademarks, logos, distinctive features appearing on the KESSARIS eShop and depictions of persons or sites or things that form part of its contents are owned by the Company or third parties. Their use is strictly prohibited without the prior written approval of the Company unless otherwise provided in the applicable terms of use.

Any third party’s products, services, brand names, trademarks or distinctive features appearing on the KESSARIS eShop are the intellectual and industrial property of third parties, which are responsible for them.

LIMITATION OF LIABILITY

The Company makes any effort in order to ensure that the information appearing on the KESSARIS eShop is accurate, complete and updated on a regular basis. By using this website, the visitor and/or the customer accepts and is bound by the terms and conditions applicable on the date of its use.

The Company does not guarantee the completeness of the information contained in the KESSARIS eShop, nor does it guarantee that the use of this website will be without interruptions or errors or that, in the event of errors, they will be immediately rectified. Also, the Company is not liable for any technical problems that may occur to visitors and/or customers upon their effort to access this website, and during their access, which are related to the operation or compatibility of their own infrastructure with this website and does not guarantee protection against electronic viruses or other harmful electronic data, via the use of its website.

The Company is not responsible for any small deviations that may occur in the listed weights or dimensions of jewelry as they are handmade.

The Company cannot guarantee the availability of the products, but it can guarantee that it will make any effort possible to inform consumers timely of the non-availability or of any delays in the delivery of the products ordered. The company is exclusively liable for any malice and gross negligence in the event of delay as regards the delivery of the products ordered and for any information or services that the company itself provides via its website.

APPLICABLE LAW AND OTHER TERMS

These terms and conditions, as well as any amendments thereto, are governed and construed in accordance with the Greek law.

If any provision is declared to be null or void, it shall automatically cease to be in force, without the validity of the remaining terms being in any way affected.

For any dispute arising out of the use of the KESSARIS eShop, there shall have jurisdiction ratione materiae the competent courts of Athens.

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