Shipping Methods
GENERAL TERMS
KESSARIS eShop offers products for online purchase to customers within and outside Greece. Online sales outside of Greece are offered in selected items. Special shipments outside Greece can be potentially executed following certain agreement.
Orders are shipped through a collaborating courier company following confirmation of payment.
Handling, dispatch and delivery of orders are carried out on a daily basis, except Saturdays, Sundays and public holidays.
Once the order has been dispatched, you will be notified by e-mail.
All delivered goods are accompanied by the appropriate fiscal documentation. If a shipment is intended as a gift, please give us notice during the ordering procedure as to ship the order with a simple shipping document.
Upon receipt of your product, we recommend that you personally check the product delivered and confirm that its packaging remains intact.
In case of delay, please contact us at [email protected] or call us at (+30) 210 3711000 to inform you about your order.
COST OF SHIPPING
- Shipping Within Greece
Shipping takes place through Speedex courier service.
- Orders equal or over 100,00€ are shipped free of charge.
- For orders under 100,00€ shipping cost is set at 5,00€.
- For items that weight over 2 kg, there may be an extra charge.
The indicated prices include VAT.
- Shipping Outside Greece – Within Europe
Shipping takes place through TNT courier service.
- The shipping cost is 22,00€.
- For items that weight over 2 kg, there may be an extra charge.
- For any other special shipment, prior communication with the customer takes place to inform him/ her about the shipping options of the cooperating foreign courier companies and their costs.
The indicated prices include VAT.
- Shipping Outside Greece – Outside Europe
Prior communication with the customer is necessary to inform him/ her about the shipping options and their costs.
In addition, shipping to countries outside Europe are subject to customs charges. These charges are extra to the shipping cost, are covered by the customer and differ from country to country. Thus, customers are advised to contact their local customs office to guide them accordingly, so as not to be surprised by charges they are not prepared for.
DELIVERY TIME
Products are delivered by KESSARIS eShop to the courier company within 1 to 3 workdays from the date your order was confirmed, unless expressly stated in the product page.
From the moment of delivery to the courier company, it is estimated that the shipment to the address indicated will be concluded in the following working day.
For regions within Greece considered as “Hard to reach” by the courier company, the delivery time might vary.
In any case, the delivery will be scheduled in accordance with the availability of the product either stated on the product webpage or sent to you by the KESSARIS eShop administrators. The aforementioned time estimations may differ in cases of force majeure.