Returns Policy

• GENERAL TERMS

You have the right to return any products purchased within 14 working days and request their exchange or refund. After 14 working days from the day the product has been received by the user, no right of return can be granted.

• NON ACCEPTABLE RETURNS

The returned products must be at the same condition that they were shipped from kessaris.gr and received by the client, complete and without any signs of damage. The packaging must be the one used for the delivery of the goods and in perfect condition, accompanied by all documents of shipment (Document of Transport, Receipt etc.). Returns which do not cover the above conditions Will Not be Accepted, and will be returned to the client at his cost. 

Returns Will Not be Accepted of seasonal products (New Year’s Charms, Easter products etc.), of products specifically customized for the clients, and products which physically show signs of use.

• SHIPMENT OF RETURNS

The return and replacement of products within Greece is FREE of charge through the use of the collaborating courier company. 

• RETURN PROCEDURE

The procedure is simple and can be done as follows:

Contact us through email at [email protected], including your full name, your order number, briefly explaining the reason of the return and whether you would like to receive a replacement or a refund. 

Within 2 working days you will receive our reply email with instructions for the return through our collaborating courier company.

Upon receipt of your return a thorough check will be executed and if no problem or defect arises with the product, the packaging or the accompanying documents you will be notified by email for its acceptance. 

• RETURN OF FUNDS

In case you do not wish a replacement for your order with an alternative or new product, the return of funds will be executed within 14 working days for the receipt of the return by the company.

The return of funds will be executed through the same manner of the initial payment of the purchase, unless your original payment was CASH ON DELIVERY. The return of funds in such a case will be made through Bank Transfer, to a bank account of the client.

It is absolutely necessary that the client provides through email at [email protected] the IBAN of his bank account, the bank where this account is held, the name of the accounts beneficiary as it appears in his bank statement. For reasons of security, the beneficiary or the co-beneficiary of the account must be the same person as the one appearing on the purchase receipt. 

Purchases made as gifts can be exchanged with other products and will not be refunded in cash.

In case you ask for a change of a product and the product to be changed is of a lower value than the one of the original order, the monetary difference will not refunded but will be credited to your name for future purchases.